Author Topic: Touch is not working  (Read 3526 times)

admin

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Touch is not working
« on: March 28, 2015, 03:10:28 PM »
First, try orienting your board by pressing the keyboard and right-mouse-click buttons located on the pen tray at the same time to begin the SMART board orientation. Press the center of the each target as it lights up and moves around. If that does not work, try resetting the board. For a 600 series board, press the small blue button, located on the side of the SMART Board at the bottom right by the light, using the tip of one of the pens. The SMART Board status light should turn red and the lights on the pen tray will cycle through twice, then release the button and test the board. For an 800 series board, the reset button is located on the bottom of the pen tray, the lights on the pen tray will flash. If the touch on the board is still off, try reinstalling SMART Notebook software. If you are still having issues after that, please contact technical support.

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Re: Touch is not working
« Reply #1 on: March 28, 2015, 03:11:31 PM »
If there is no status light on your SMART Board, confirm that your USB cord (normally a black cord with a thin, rectangular head) is connected. If it is, check the status light on your SMART Board. If it is flashing green, make sure SMART Notebook software is installed on the computer and running (see the section in our previous post “How do I download SMART Notebook?”). If the light is red, try resetting your SMART Board. For a 600 series board, press the small blue button, located on the side of the SMART Board at the bottom right by the light, using the tip of one of the pens. The SMART Board status light should turn red and the lights on the pen tray will cycle through twice, then release the button and test the board. For an 800 series SMART Board, the reset button is located on the bottom of the pen tray, the lights on the pen tray will flash. If the light is flashing orange, you will need to update the SMART Board firmware. For Windows, run “smartfirmwareupdater.exe” or for Mac, run “smartfirmwareupdater.app” from your “run”

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Re: Touch is not working
« Reply #2 on: March 28, 2015, 03:15:14 PM »
Configuring your touch and display settings for your SMART Board E70 and 4000 series interactive flat panel

If touch isn't working:

    Ensure that the USB cable is properly connected.
    Try power cycling the interactive flat panel.
    Ensure that Windows automatically installs the required device drivers
    If you have multiple displays, ensure they are set up correctly (see Setting up multiple displays)

If touch is inaccurate:

    Ensure that your resolution is set to one of the supported resolutions (see Supported resolutions)
    If you have multiple displays, ensure they're set up correctly (see Setting up multiple displays)
    Check your graphics card configuration (see Graphics card configuration)
    Check your screen mode (see Screen mode)
    Calibrate your interactive flat panel (see Calibration of the SMART Board E70 interactive flat panel with Windows 7 or Windows 8 operating systems)
    Reset a previous calibration (see Resetting a calibration)

Supported resolutions

Your interactive flat panel supports the following resolutions:

    1920 × 1080
    1600 × 1200
    1280 × 1024
    1360 × 768
    1280 × 960
    1280 × 768
    1280 × 720
    1024 × 768
    800 × 600
    640 × 480

Note: SMART recommends 1920 × 1080 and 1280 × 720 as resolutions.
Graphics card configuration

If you are using an unsupported graphics card, you may experience a display problem or issues with touch accuracy. For example, you may experience issues if the graphics card scaling option is not set to fullscreen mode.

Important: When using an ATI video card open the ATI Catalyst Control panel, click the Flat Panel > Pixel Format. Change the pixel format to RGB 4:4:4 timing.
Screen mode

Ensure the screen mode is 16:9 or Full, and you have selected the correct input source.

Important: You can use the Auto adjust option to adjust the display size or positioning for supported resolutions only. For more information see the SMART Board E70 interactive flat panel user's guide.
Setting up multiple displays

When you use your interactive flat panel with a computer that has an additional monitor or a built-in display, you must configure your display settings for your operating system.

For Windows XP operating systems, ensure that the interactive flat panel is your primary monitor.

For Windows 7 and Windows 8 operating systems, complete the procedure below.
To identify your interactive flat panel as your touch screen

    Open Control Panel > Tablet PC. Ensure that the Display tab is visible.
    Click Setup > Touch.
    Touch the screen the interactive flat panel two or three times until the text changes.
    This message should appear on your interactive flat panel: "Touch this screen to identify it as the touchscreen. If this is not the Tablet PC screen, press ENTER to move to the next screen. To close the tool press Esc." 
    If the message doesn't appear, press ENTER until the message appears on your interactive flat panel.
    Press ENTER to skip through any remaining screens until the window closes.
    Note: Do not touch any further touch screens as the correct association between the selected monitor and touch screen will be lost.
    Click Apply.

Important: If you have difficulty with the above procedure, set up your interactive flat panel as the primary monitor (or main display) and try again.

Calibrating your interactive flat panel with Windows 7 or Windows 8 operating systems

Calibration ensures that your computer recognizes the position of your pen. In Windows 7, when you calibrate for the first time, the screen uses 16 different reference points. This initial calibration applies to all users of the Tablet PC. If you calibrate again, only 4-point orientation is used, and apply only to your user account.

Under normal conditions, the interactive flat panel doesn't require calibration. However, calibration may be required if touch is inaccurate to calibrate your interactive flat panel:

    Open Control Panel > Tablet and PC Settings. Ensure that the Display tab is visible.
    Note: If you have multiple monitors ensure that you have identified the interactive flat panel as your touch screen. See Setting up multiple displays.
    Click Calibrate.
    Press each target with an interactive flat panel pen as it appears.
    Note: Each target may take several attempts, so please be patient with this process.
    Follow the instructions on the interactive flat panel.
    When finished, click OK on the Tablet and PC settings page to finish the calibration.

Important: If you make a mistake like pressing somewhere else then the target you will have to repeat the procedure.

Note: To clear your calibration data, for example, if you accidentally performed the procedure, click Reset.

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Re: Touch is not working
« Reply #3 on: November 15, 2015, 10:29:12 AM »
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