Onsite Support

Server support and management

Our server management solution includes proactive support, comprehensive server monitoring, hardware and resource trend reporting, hardware repair, operating system patch monitoring, alerting and installation services. We have in-house expert hosting and networking teams to monitor, diagnose and support
          servers from the hardware level all the way up to the operating system.

         For each monitored server we set up a comprehensive run-book that records the procedures required to administer the system, including contingency handling.          Through performance counters and optional agents, we can provide a history of server activity, including disk usage, CPU utilization and network activity.

Help Desk Services

Our Help Desk Services personnel support most commercially available network operating systems, desktop operating systems, and desktop office applications

Hardware/software Installation

Installation and upgrade services for all common hardware and software technologies found on the organization. Hardware and software installation includes.

•  Desktops PCs and workstations
•  Laptops and tablet devices
•  Peripherals
•  AV equipment
•  Interactive whiteboards and projectors
•  Network devices

Network Administration

Windows server and Mac OSX server administration limited to the following:

•  Active and open directory administration
•  Software updates and patches
•  Network security/firewall administration